Return and Refund Policy

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November 01, 2019

At Fedeo, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return and refund policy as easy as possible. This policy applies to all users / customers using the Pokupo platform.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your hardware, please reach out to the Pokupo support team at admin@pokupo.si or via the contact page here (https://support.pokupo.io/). We can only process these requests within 30 days after delivery.

Warning! Liability for accepting the return of defective or unsuitable goods is attributed to the seller from whom you purchase the goods.

Pokupo can only refund for goods purchased on the platform in accordance with the Agreement between the platform and the seller.

1. Limitation of Liability

1.1.Pokupo does not accept liability for the purchase, use or return of any products beyond the remedies set forth herein, including but not limited to any liability for product not being available for use, lost profits, loss of business or for lost or corrupted data or software, or the provision of services and support. Pokupo will not be liable for any consequential, special, indirect or punitive damages, even if advised of the possibility of such damages or for any claim by any third party. You agree that for any liability related to the purchase of products, Pokupo is not liable or responsible for any amount of damages above the amount invoiced for the applicable product. Some jurisdictions may not enforce all of these limitations, and only the limitations that are lawfully applied to you in your jurisdiction will apply.

1.2. The administrator warns the Consumer that he is not responsible for the quality, delivery procedure, exchange of Goods / Works / Services provided by the Retailer. The Consumer confirms and agrees with this and declares that the Consumer will build all the relationships for receiving goods / work / services directly with the Retailer and not involve the Administrator in this process.

1.3.The administrator organizes the process of interaction between the Consumer and the Retailer for the delivery of goods using cloud software.

1.4.The retailer assumes all responsibilities for the delivery of goods to the consumer.

1.5. The retailer undertakes to compensate for all losses of the Administrator (real damage and loss of profit), as well as pay a penalty in case of violation Agreement between Administrator and Retailer and / or in case of return of the Goods / Work / Services by the Consumer.

2. Refund Policy

2.1. The Refund Policy by the System Administrator is based on the following Principles:

  • The principle of refunding only to the User and / or Buyer, legally applying the System in their activities and operating within the framework of the legislation of the European Union.
  • The principle of refunding only if the User and / or Buyer does not violate the System Operating Rules.
  • The principle of refund only according to the rules of the System.
  • The principle of refund only those Payments that can be actually and legally refunded by the System Administrator.
  • The principle of refund only in cases where the costs of actions to refund and make a Payment can be compensated to the System Administrator by the User and / or Buyer and / or other person who is a party to legal relations related to the Payment.

2.2. The System Administrator refunds Payments to the User and / or Buyer only if:

  • The payment was made by another person by illegally using the data of the User and / or the Buyer without his knowledge and / or consent.
  • Payment was made by another person by hacking a user's wallet.
  • The payment was made by another person through other illegal (including fraudulent) actions, which led to the fact that the Payment was made on behalf and at the expense of the User and / or Buyer without their knowledge and / or consent.
  • The User and / or the Buyer complied with the refund procedure established in the following article (Payment refund procedure).
  • Also, in the case of observing the refund procedure, the Administrator is obliged to refund in case when the Seller fails to present the goods / work / service, or provise of low-quality goods / work / services, the defects of which cannot be eliminated, or in the case of an agreement on the Refund between the Parties.

2.3. Refund of Payments is carried out according to the following Rules (Refund Procedure):

2.3.1. The User and / or the Buyer is obliged to write an e-mail application, in any form, in which he must indicate:

  • Time of payment.
  • Payment Method Used.
  • User and / or Buyer Data Used.
  • Amount of Payment.
  • Purpose of Payment.
  • To whom the Payment was sent (including, if possible, the Account number and other data with which you can identify the payee, for example: Online store (website), last name, first name, middle name of the recipient, etc.).
  • Other data required for Payment Identification.

2.3.2. The User or the Buyer attaches to the application a color scan of the passport in good quality.

2.3.3. Applications for the refund are accepted within 30 (thirty) days from the date of the Payment. After the expiration of this period, the application for the refund is accepted only in cases of the consent of the Administrator and the actual possibility of the refund of the Payment.

2.3.4. The System Administrator may refuse the User and / or the Buyer refund the payment if the application contains incorrect data and / or the specified data is not enough to identify the Payment.

2.3.5. The System Administrator considers the application within 3 business days after receipt and informs the buyer / user by e-mail of the decision.

2.3.6. The system administrator may not refund the payment if:

  • This is contrary to the law and / or customs / customs of civil circulation.
  • There is a decision of public authorities, according to which the refund of this payment is not possible.
  • The identity of the User and / or Buyer is not sufficiently verified. In this case, the Administrator informs the User (Buyer) about the need to provide relevant data and the subsequent process of considering the refund.

2.3.7. The Administrator also establishes a special procedure for refund payments to bank cards (plastic, virtual, etc.). In this case, the refund is carried out in accordance with the rules of international payment systems and / or processing center.